We’re happy to help!
If you or your customers receive a defective/damaged item, please contact us via email shop@bhvid.com within the first 30 days after the ship date, with the following information:
- Order number
- Item number
- Detailed description of issue, including any troubleshooting that has been tried
- Photos (If damaged)
We are happy to help troubleshoot the issue and if the item is defective, we can have a replacement sent or issue a credit to your account. Please note that all product issues must be reported within the first 30 days.
If a product issue occurs outside of this period, we are happy to provide manufacturer warranty information (if available).
